Booking Policy
1. Selection of Services
- Users can browse our website to explore and select services such as Umrah packages, holiday packages, flights, hotel rooms, airport transfers, and insurance.
- Each service has its own set of features, options, and associated costs.
2. Booking Confirmation
- Booking is confirmed only after successful payment processing.
- Users will receive a confirmation email containing detailed information about the booked services.
- It is the user's responsibility to review the confirmation email for accuracy and contact us immediately if any discrepancies are found.
3. Reservation Validity
- Reservations are valid for the specified dates and details provided during the booking process.
- Any changes to the reservation, including date modifications, are subject to availability and may incur additional charges.
4. Payment Methods
- All payments are processed securely through our designated payment gateway.
- Accepted payment methods include Deposit & Card Payment
- Users are responsible for ensuring the accuracy of payment details provided during transactions.
5. Payment Confirmation
- Users will receive payment confirmation along with the booking confirmation.
- Thuraya Travel & Tourism reserves the right to cancel or modify reservations if payment is not successfully processed.
6. Cancellation
- Cancellation policies vary based on the type of service booked (Umrah packages, holiday packages, etc.).
- Users should carefully review the specific cancellation policy associated with their reservation.
- Thuraya Travel & Tourism reserves the right to refuse or modify any cancellation request.
7. Modification
- Modification requests, including changes to dates or service details, are subject to availability.
- Users should contact us promptly to discuss any modifications to their reservations.
8. No-shows
- Failure to show up for a booked service without prior notice may result in the forfeiture of the reservation and any applicable fees.
9. Refund Eligibility
- Refunds, if applicable, will be processed according to the cancellation policy associated with the specific service.
- Users must submit refund requests in writing to the designated contact email.
10. Refund Processing
- Refunds will be issued to the original payment method used during the transaction.
- The refund process may take a certain number of business days, depending on the payment method and banking institutions.