Users can create an account on Thuraya Travel & Tourism by navigating to the "Sign-Up" section on the website and providing necessary information such as name, email, and password.
During the account creation process, users will be prompted to agree to the terms and conditions of Thuraya Travel & Tourism.
Account creation requires users to verify their email address through a confirmation link sent to the registered email.
Users should ensure that the information provided during account creation is accurate and up-to-date for seamless communication and service delivery.
It is the user's responsibility to keep their account credentials secure and report any unauthorized access or suspicious activity to Thuraya Travel & Tourism immediately.
2. Payment Information
Thuraya Travel & Tourism uses a secure payment gateway to process all transactions, ensuring the confidentiality and safety of users' payment details.
Users can choose from various payment methods available on the website, including credit cards, debit cards, and other accepted payment options.
For security reasons, Thuraya Travel & Tourism does not store credit card information after the completion of a transaction.
Users are responsible for ensuring the accuracy of payment information provided during transactions to avoid any payment processing issues.
In the event of payment discrepancies or issues, users should contact Thuraya Travel & Tourism's customer support for assistance.
3. Account Security
Users should regularly update their account information, including contact details and password, to maintain accurate and secure account profiles.
Thuraya Travel & Tourism will never ask users for their account password through unsolicited communication. Users should be cautious of phishing attempts.
If users forget their password, a secure password reset process is available on the website to regain access to their accounts.
Any suspicious activities or unauthorized access to user accounts should be reported to Thuraya Travel & Tourism's customer support immediately.
Thuraya Travel & Tourism reserves the right to suspend or terminate accounts in cases of fraudulent activity or violations of terms and conditions.
1. Placing Orders
Users should regularly update their account information, including contact details and password, to maintain accurate and secure account profiles.
Order placement is subject to availability, and Thuraya Travel & Tourism reserves the right to refuse or modify any order.
2. Order Confirmation
Upon successful order placement, users will receive a confirmation email with order details.
Users are advised to review order details carefully and contact customer support if there are any discrepancies.
3. Order Tracking
Users can track the status of their orders through the provided order tracking feature on the website.
Thuraya Travel & Tourism will provide timely updates on the status of the order.
1. Cancellation Policy
Cancellation policies vary based on the type of service booked (Umrah packages, holiday packages, etc.).
Users should refer to the specific cancellation policy associated with their reservation.
2. Refund Process
Refunds, if applicable, will be processed according to the cancellation policy.
Users must submit refund requests in writing to the designated contact email.
3. Eligibility for Returns
Thuraya Travel & Tourism will consider returns on a case-by-case basis, and eligibility criteria will be outlined in the returns policy.
Users are encouraged to review the returns policy for specific details.
4. Contact Information for Returns & Refunds
Users can reach out to Thuraya Travel & Tourism customer support at [contact email] for assistance with returns and refunds.
Any disputes or concerns regarding returns and refunds should be communicated promptly.
